| Field Qualifications | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 |
| have basic theoretical knowledge related to the call center sector that builds upon their secondary education and is supported by textbooks, course materials and other resources presenting up-to-date information, | 3 | 2 | 3 | 3 | 2 | 1 | 0 | 3 | 3 | 2 | 1 |
| make use of the basic theoretical and practical knowledge in the sector, | | | | | | | | | | | |
| communicate effectively, create customer loyalty, define and analyze problems, present solutions based on evidence by using the basic level knowledge and skills developed in the field, | | | | | | | | | | | |
| carry out a basic level study about the field independently, | | | | | | | | | | | |
| take responsibility to solve unforeseen and complex problems encountered in practices about the field, | | | | | | | | | | | |
| manage activities designed for the development of subordinate staff within the framework of a project, | | | | | | | | | | | |
| evaluate critically basic knowledge and skills developed in the field, and define and fulfill learning needs, | | | | | | | | | | | |
| use their educational background for a further level of education in the same field or for a profession at the same level, | | | | | | | | | | | |
| demonstrate awareness of lifelong learning, | | | | | | | | | | | |
| express their ideas based on basic knowledge and skills about the field, | | | | | | | | | | | |
| keep up with the literature in the field by means of a foreign language at minimum A2 level, as defined by the European Language Portfolio, | | | | | | | | | | | |
| use computer software and communication and information technologies required in the field at the basic level, as defined by the European Computer Driving License, | | | | | | | | | | | |
| demonstrate an understanding of the social, scientific, cultural and ethical values in the stages of collecting and using data and announcing the results of a study related to the field, | | | | | | | | | | | |
| show awareness of the universality of social rights, social justice, environment protection with quality and cultural values, occupational health and safety. | | | | | | | | | | | |
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