Akademik Dersler - Öğrenme Çıktıları ile Program Yeterlilik İlişkisi

Last Updated: 29/09/2025

0 : Does not support 1 : Low-level support 2 : Mid-level support 3 : Top level support

Learning Outcomes		Program Qualifications
		PY1	PY2	PY3	PY4	PY5	PY6	PY7	PY8	PY9	PY10	PY11	PY12	PY13	PY14	PY15
LO-1	Will be able to define the concept of customer relations, enumerate other concepts related to customer relations and explain the connection between them.	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-2	Will be able to explain the importance of communication with customers and enumerate its dimensions in order to comprehend the management dimension of customer relations.	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-3	Will be able to explain the place of customer loyalty and quality concepts in customer relations	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-4	Will be able to explain the mentality of businesses that want to approach customer relations strategically and list the concepts related to strategic thinking.	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-5	Explain the planning and implementation process of customer relations.	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-6	Will be able to express the importance of organizational culture, which has a great place in the implementation phase of customer relations.	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-7	Will be able to give application examples from customer relations	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
LO-8	Have insight into what can be done to solve problems in troubled times when things don\'t always go as planned between customers and the business	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-