Akademik Dersler - İçerik

Weeks	Topics
Week - 1	Call Center Concept
Week - 2	Call Center Concept
Week - 3	Call Center Terminology
Week - 4	Call Center Terminology
Week - 5	Türkiye Call Center Sector
Week - 6	Insourcing and Outsourcing in the Call Center
Week - 7	Midterm
Week - 8	Management and Organization in the Call Center
Week - 9	Planning in Call Centers
Week - 10	Planning in Call Centers
Week - 11	Performance Management in Call Centers
Week - 12	Performance Management in Call Centers
Week - 13	Call Center Environment and Security
Week - 14	Final Exam