|
Week - 1 |
Concept of Process |
|
Week - 2 |
The Importance of Process Management and Process Documentation |
|
Week - 3 |
Process Improvement |
|
Week - 4 |
Productivity Management |
|
Week - 5 |
Performance Management |
|
Week - 6 |
Business Analysis and Business Processes |
|
Week - 7 |
Tools Used in Process Evaluation and Solution |
|
Week - 8 |
Midterm Exam |
|
Week - 9 |
Process Management in the Front Office |
|
Week - 10 |
Process Management in Housekeeping |
|
Week - 11 |
Process Management in Restaurants |
|
Week - 12 |
Process Management in Travel Agencies |
|
Week - 13 |
Process Management in Airports |
|
Week - 14 |
Process Management in Cruise Ships and Ports |
Anadolu Info Package 
Turkish 
English