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Week - 1 |
Introducing Yourself, Introducing yourself in a professional setting, mutual acquaintance, Present simple, polite introductions, job titles |
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Week - 2 |
Building Relationships, Building trust and developing professional relationships, Showing interest, asking personal/professional questions |
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Week - 3 |
Small Talk, Making small talk, filling silences, initiating communication, Conversation starters, active listening |
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Week - 4 |
Problem Solving, Identifying problems, offering solutions, Modal verbs (can, should), problem vocabulary |
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Week - 5 |
Decision Making, Presenting alternatives, decision-making processes, Expressing preferences, giving reasons |
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Week - 6 |
Time Management, Planning time, setting priorities, Time expressions, sequencing tasks |
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Week - 7 |
Telephoning, Telephone conversations, requesting/giving information, Phrases for phone calls, checking information |
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Week - 8 |
Presenting, Presentation techniques, clear and effective delivery,Signposting, presentation structure |
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Week - 9 |
Negotiating,Negotiation, reaching agreement, making offers, agreeing/disagreeing |
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Week - 10 |
Networking, Networking events, professional connections, Introducing others, exchanging contact info |
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Week - 11 |
Conflict Management, Managing conflict situations,Expressing disagreement, offering alternatives |
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Week - 12 |
Feedback, Giving and receiving feedback, Praise, constructive criticism, softening language |
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Week - 13 |
Business Correspondence, Emails and business correspondene, Formal/informal register, email templates |
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Week - 14 |
Digital Professional Identity, Creating a professional identity in digital environments, Describing skills/experience, digital profiles |