|
Week - 1
|
İntroduction to the course |
|
Week - 2
|
English required for Front Office Agents |
|
Week - 3
|
Types of rooms, Information Forms, Registration Form |
|
Week - 4
|
Tools Used in Housekeeping |
|
Week - 5
|
Hotel Services, Complaints in Tourism and the ways to deal with them. |
|
Week - 6
|
English in Housekeeping Services |
|
Week - 7
|
Types of Rooms. Parts of a Hotel. |
|
Week - 8
|
Terms used in Room Cleaning |
|
Week - 9
|
Customer Letters |
|
Week - 10
|
Key Words in Food and Beverage Departments |
|
Week - 11
|
Types of Foods and Menus |
|
Week - 12
|
Service Styles |
|
Week - 13
|
Wrtiting CV's and Application Letters |
|
Week - 14
|
Wrtiting CV's and Application Letters |
Anadolu Info Package 
Turkish 
English