|
Week - 1
|
Introduction |
|
Week - 2
|
Basic Concepts |
|
Week - 3
|
Organizational Culture |
|
Week - 4
|
Service Quality-SERVQUAL |
|
Week - 5
|
Service Quality-SERVPERF, GRÖNROOS, GAP |
|
Week - 6
|
1. Mid Term |
|
Week - 7
|
Secret Customer |
|
Week - 8
|
Education Services and Coorporations |
|
Week - 9
|
Banking Services and Coorporations |
|
Week - 10
|
Aviation Services and Coorporations |
|
Week - 11
|
Health Services and Coorporations |
|
Week - 12
|
2. Mid Term |
|
Week - 13
|
Shopping Services and Coorporations |
|
Week - 14
|
Final Exam |
Anadolu Info Package 
Turkish
English