|
Week - 1 |
Introduction |
|
Week - 2 |
Basic Concepts |
|
Week - 3 |
Organizational Culture |
|
Week - 4 |
Service Quality-SERVQUAL |
|
Week - 5 |
Service Quality-SERVPERF, GRÖNROOS, GAP |
|
Week - 6 |
1. Mid Term |
|
Week - 7 |
Secret Customer |
|
Week - 8 |
Education Services and Coorporations |
|
Week - 9 |
Banking Services and Coorporations |
|
Week - 10 |
Aviation Services and Coorporations |
|
Week - 11 |
Health Services and Coorporations |
|
Week - 12 |
2. Mid Term |
|
Week - 13 |
Shopping Services and Coorporations |
|
Week - 14 |
Final Exam |
Anadolu Info Package 
Turkish 
English