|
Week - 1
|
Call Center Concept |
|
Week - 2
|
Call Center Concept |
|
Week - 3
|
Call Center Terminology |
|
Week - 4
|
Call Center Terminology |
|
Week - 5
|
Türkiye Call Center Sector |
|
Week - 6
|
Insourcing and Outsourcing in the Call Center |
|
Week - 7
|
Midterm |
|
Week - 8
|
Management and Organization in the Call Center |
|
Week - 9
|
Planning in Call Centers |
|
Week - 10
|
Planning in Call Centers |
|
Week - 11
|
Performance Management in Call Centers |
|
Week - 12
|
Performance Management in Call Centers |
|
Week - 13
|
Call Center Environment and Security |
|
Week - 14
|
Final Exam |
Anadolu Info Package 
Turkish
English