Akademik Dersler - İçerik

explains basic principles of customer relations and new dimensions of it
defines customer relations and characteristics
explains the structure of culture focusing on customer
recognizes customer relations and the concepts of relative marketing
recognizes customer value concept
explains the customer communication and process of customer service
recognizes communication model and elements
recognizes the ways of improving the communication skills
recognizes and explains customer service and service quality
defines getting the customer
recognizes getting the customer model
recognizes customer complaints and solutions
expresses the evaluation of customer relations