|
Week - 1 |
Customer relations, concept of customer relations management |
|
Week - 2 |
Dimension of customer relations |
|
Week - 3 |
Customer orientation |
|
Week - 4 |
Customer service |
|
Week - 5 |
Customer satisfaction |
|
Week - 6 |
Customer Value |
|
Week - 7 |
Customer Loyalty and customer retention |
|
Week - 8 |
Customer Relationship Process |
|
Week - 9 |
Communication with customers |
|
Week - 10 |
Customers complaint |
|
Week - 11 |
Measuring customer relations |
|
Week - 12 |
Development in customers relations |
|
Week - 13 |
Customer service culture |
|
Week - 14 |
Customer Service Standards |
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