|
Week - 1
|
Customer relations, concept of customer relations management |
|
Week - 2
|
Dimension of customer relations |
|
Week - 3
|
Customer orientation |
|
Week - 4
|
Customer service |
|
Week - 5
|
Customer satisfaction |
|
Week - 6
|
Customer Value |
|
Week - 7
|
Customer Loyalty and customer retention |
|
Week - 8
|
Customer Relationship Process |
|
Week - 9
|
Communication with customers |
|
Week - 10
|
Customers complaint |
|
Week - 11
|
Measuring customer relations |
|
Week - 12
|
Development in customers relations |
|
Week - 13
|
Customer service culture |
|
Week - 14
|
Customer Service Standards |
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