| 1 |
to have the basic knowledge about the Call Center Services, |
X |
|
|
|
| 2 |
to have analytical thinking and decision making skills in problematic situations of Call Center Services field, |
X |
|
|
|
| 3 |
to have effective communication and persuasion skills, |
X |
|
|
|
| 4 |
to put into practice their knowledge about the Call Center Services, |
X |
|
|
|
| 5 |
to have the knowledge about basic technology and work processes, |
X |
|
|
|
| 6 |
to remain calm and cool-headed in stressful situations, |
X |
|
|
|
| 7 |
to have foreign language skills at CEF A2 level (which is enough to follow the latest developments in the field and to communicate with the colleagues), |
X |
|
|
|
| 8 |
to use information and communication technologies and computer software, at least at the Basic Level of European Computer Driving License, |
X |
|
|
|
| 9 |
to show that they developed awareness of lifelong learning, |
X |
|
|
|
| 10 |
to fulfill assigned duties and responsibilities, |
X |
|
|
|
| 11 |
to be conscious about the universality of social rights, social justice, environment protection with quality and cultural values, and occupational health and safety. |
X |
|
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|
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