| Language of Instruction |
Türkçe |
| Course Type |
Required Courses |
| Course Instructor(s) |
|
| Mode of Delivery |
Distance Education |
| Prerequisites |
There is no prerequisite or co-requisite for this course. |
| Courses Recomended |
No recommended optional programme is required |
| Recommended Reading List |
No recommended reading list |
| Assessment methods and criteria |
1 Midterm and 1 Final Exam. |
| Work Placement |
No work placement |
| Catalog Content |
Concept of Quality in Health Services: Development of quality in health services; Customer Satisfaction in Health Institutions: Measuring customer satisfaction; Measurement of Quality in Health Services: Measurement in quality management, measurement features, measurement of health services quality in Turkey. Teamwork in Quality Improvement: Knowledge, skills and attitudes that an effective team should have, Types of teams used in quality improvement; Continuous Improvement: PUKO cycle, FOCUS-PDCA model; Tools Used in Quality Improvement: Quality improvement tools, Accreditation and Certification in Health Services: Basic concepts in quality certification. |
Anadolu Info Package 
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