| Language of Instruction |
Türkçe |
| Course Type |
Required Courses |
| Course Instructor(s) |
|
| Mode of Delivery |
Face to face |
| Prerequisites |
There is no prerequisites and co-requisites. |
| Courses Recomended |
There is no prerequisites and co-requisites. |
| Recommended Reading List |
1. Emeksiz, M., & Yolal, M. (2007). Konaklama işletmelerinde önbüro yönetimi: getiri yönetimi-odalar yönetimi-bilgi teknolojileri-talep, kapasite ve fiyat boyutlarıyla. Detay Yayıncılık.2. Kurgun, H. (2007). Konaklama İşletmelerinde Odalar Bölümü Yönetimi: Modern Yönetim Yaklaşımları ve Gelir Yönetimi. Ankara: Detay Yayıncılık.3. Sökmen, A. (2014). Konaklama İşletmeleri İçin Micros-Fidelio Opera Ön Büro Yönetimi. Ankara: Detay Yayıncılık. |
| Assessment methods and criteria |
1 mid-term, 1 final exam |
| Work Placement |
Tere is none. |
| Catalog Content |
The Rooms Division and Its Place in the Business; Organization of the Rooms Division; Front Office Operations; Guest check-in, accommodation and check-out; Housekeeping Operations; Safety, hygiene and equipment used; Hotel Management System: Profile operations, reservation operations, waiting list and group operations; Check-in Procedures: Acceptance of guest without reservation, cancellation of check-in, room change, room allocation; Cashier Operations: Invoice transactions, payment transactions, cashier functions; Housekeeping Management: Rooms waiting for preparation, room disputes; Reports and Night Audit |
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