| Catalog Content |
Introducing yourself in a professional setting, mutual acquaintance Building trust and developing professional relationships Making small talk, filling silences, initiating communication Identifying problems, offering solutions Presenting alternatives, decision-making processes Planning time, setting priorities Telephone conversations, requesting/giving information Presentation techniques, clear and effective delivery Negotiation, reaching agreement, making offers Networking events, professional connections Managing conflict situations Giving and receiving feedback Emails and business correspondence, using appropriate language and structure Creating a professional id |
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