Anadolu Info Package Anadolu Info Package
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About the Programme Academic Staff Program Qualifications Lessons Matrix of Course & Program Qualifications Turkish Qualifications Framework (TQF) TQF & Program Qualifications
  2. Course Structure Diagram with Credits
  3. Customer Relations Management in a Call Center
  4. Description
  • Description
  • Learning Outcomes
  • ECTS Credit Load
  • Course's Contribution to Program
  • Learning Outcomes & Program Qualifications
Last Updated: 22/10/2025

Code - Course Title Compulsory/Elective Laboratory + Practice ECTS
ÇMH208U - Customer Relations Management in a Call Center IV. SEMESTER 0 +0 6.0
Language of Instruction Türkçe
Course Type Required Courses
Course Instructor(s) Assisst.Prof.Dr. Nejdet KARADAĞ
Mode of Delivery Distance Education
Place of Delivery
Used Educational Platforms
Prerequisites There is no prerequisite or co-requisite for this course.
Courses Recomended There are no other recommended courses related to this course.
Recommended Resources Customer Relationship Management in the Call Center
Work Placement There is no internship or application for this course.
Aims of the Course

Weeks Learning Outcomes Topics Teaching Methods
Week - 1 Overview of Customer Relationship Management
Week - 2 Customer-Oriented Business and Employee Management
Week - 3 Concepts Related to Customer Relationship Management
Week - 4 Concepts Related to Customer Relationship Management
Week - 5 The Process of Customer Relationship Management
Week - 6 The Process of Customer Relationship Management
Week - 7 Mid-term Exam
Week - 8 Customer Relationship Management Technologies
Week - 9 Loyalty Programs in Customer Relationship Management
Week - 10 Loyalty Programs in Customer Relationship Management
Week - 11 Meeting Customer Objections and Complaints
Week - 12 Customer Relationship Management and Customer Experience
Week - 13 Customer Relationship Management and Customer Experience
Week - 14 Final Exam

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Assessment Method and Passing Requirements
Quamtity Percentage (%)
1.Midterm Exam 1 30
Final Exam 1 70
Toplam (%) 100

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