| Language of Instruction |
Türkçe |
| Course Type |
Required Courses |
| Course Instructor(s) |
Assisst.Prof.Dr. Nejdet KARADAĞ |
| Mode of Delivery |
Distance Education |
| Prerequisites |
There is no prerequisite or co-requisite for this course. |
| Courses Recomended |
There are no other recommended courses related to this course. |
| Recommended Reading List |
No |
| Assessment methods and criteria |
1 Midterm Exam and 1 Final Exam |
| Work Placement |
There is no internship or application for this course. |
| Catalog Content |
Overview customer relationship management; customer-oriented business and Employee Management; Customer Relationship Management concepts; Customer Relationship Management; Customer Relationship Management Technologies; customer relationship management, loyalty programs, customer appeal and welcome complaints; customer relationship management and customer experience. |
Anadolu Info Package 
Turkish 
English