Akademik Dersler - İçerik

Weeks	Topics
Week - 1	Introduction to Accommodation Services
Week - 2	Quality in Accommodation Services
Week - 3	Total Quality Management and Hospitality Services
Week - 4	The Principles of Total Quality Management
Week - 5	Quality Improvement in Hospitality Services
Week - 6	Traditional and New Tools of Quality Improvement
Week - 7	Midterm Exam
Week - 8	Quality and Customer Relationship in Hospitality Services
Week - 9	The Relationship Between Quality and Productivity in Accommodation Services
Week - 10	Quality Management and Assurance Systems
Week - 11	Quality Assurance Systems in Hospitality Management
Week - 12	Electronic Service Quality
Week - 13	Innovation in Hospitality Management
Week - 14	Final Exam