Akademik Dersler - İçerik

Weeks	Topics
Week - 1	Technology Management in the Call Center - I
Week - 2	Technology Management in the Call Center - I
Week - 3	Technology Management in the Call Center - II
Week - 4	Technology Management in the Call Center - II
Week - 5	Quality Management in the Call Centers
Week - 6	Information Management in the Call Center
Week - 7	Midterm Exam
Week - 8	Human Resources Management in Call Centers - I
Week - 9	Human Resources Management in Call Centers - I
Week - 10	Human Resources Management in Call Centers - II
Week - 11	Human Resources Management in Call Centers - II
Week - 12	Customer Relationship Management in Call Centers
Week - 13	Call Center Current Management Issues and Efficiency
Week - 14	Final Exam