Akademik Dersler - İçerik

Weeks	Topics
Week - 1	Basics of Service-Oriented Approach
Week - 2	Effective Communication on the Phone
Week - 3	Effective Communication on the Phone
Week - 4	Change Management
Week - 5	Change Management
Week - 6	Teamwork
Week - 7	Mid-term exam
Week - 8	Stress and Anger Management
Week - 9	Stress and Anger Management
Week - 10	Customer Profiles and Behavior Styles
Week - 11	Customer Profiles and Behavior Styles
Week - 12	Professional Behavior on the Phone
Week - 13	Professional Behavior on the Phone
Week - 14	Final Exam