Akademik Dersler - İçerik

Explain what businesses need to do for a service-oriented approach and their impact on the customer.
By listening effectively, he will be able to identify customer needs with effective question asking techniques.
Define the importance of the role of leaders in the effective management of changes in call centers and the characteristics of change leaders.
Be able to express the importance of team performance and team spirit.
Explain stress management in call centers.
Will be able to develop attitudes according to customer behavior.
Will be able to list the steps needed for effective communication on the phone.
Be able to determine the techniques that can be used when a problem is encountered.