Akademik Dersler - Tanıtım

Course Title	Code	Compulsory/Elective	Laboratory + Practice	ECTS
Quality Management in Service Sector	TRR407	VII. SEMESTER	3+0	4.0

Language of Instruction	Türkçe
Course Type	Area Elective Courses
Course Instructor(s)	DR. ÖĞR. ÜYESİ MUNE MOĞOL SEVER
Mode of Delivery	face to face
Prerequisites	-
Courses Recomended
Recommended Reading List
Assessment methods and criteria	1 midterm+1 final (classic type exams+homework)
Work Placement
Catalog Content	Introduction, service quality, Quality management, Total quality management, quality developing tools, statictical process control, quality-productivity relations, quality assurance systems, quality awards, EFQM, quality function deployment, case studies.