| Catalog Content |
Concept of call center: Development of call centers, Importance, Components, Service channels; Call center terminology: Call center specific concepts, Customer relations concepts; Turkish call center sector; Internal and external sourcing in the call center: Management and organization in the call center; Planning in call centers: Production planning, Shift planning; Performance management in call centers: Key performance indicators, Performance management; Call center environment and security: Occupational health and safety, Occupational risks and preventive measures. |
Anadolu Info Package 
Turkish 
English