| Language of Instruction |
Türkçe |
| Course Type |
Required Courses |
| Course Instructor(s) |
ASSIST. PROF. DR. NEJDET KARADAĞ |
| Mode of Delivery |
Distance Education |
| Prerequisites |
There is no prerequisite or co-requisite for this course. |
| Courses Recomended |
There are no other recommended courses related to this course. |
| Recommended Reading List |
There is no recommended reading list associated with this course |
| Assessment methods and criteria |
1 Midterm and 1 Final Exam. |
| Work Placement |
There is no internship or application for this course. |
| Catalog Content |
The concept and characteristics of service; service orientation on individual and organizational; effective telephone communication skills; the importance of change for individuals; planned change management; change management in the characteristics of the leading roles; the team concept, purpose and main characteristics; the importance of team performance and team spirit; concept of stress, stress impact on businesses and their employees; stress and anger management in Call Centers; the concept of customer value and satisfaction; customer definition, types and characteristics of behavior; attitude according to the development of customer behavior |
Anadolu Info Package 
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